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308 lines
9.1 KiB
308 lines
9.1 KiB
<?php
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// +----------------------------------------------------------------------
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// | CRMEB [ CRMEB赋能开发者，助力企业发展 ]
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// +----------------------------------------------------------------------
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// | Copyright (c) 2016~2020 https://www.crmeb.com All rights reserved.
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// +----------------------------------------------------------------------
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// | Licensed CRMEB并不是自由软件，未经许可不能去掉CRMEB相关版权
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// +----------------------------------------------------------------------
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// | Author: CRMEB Team <admin@crmeb.com>
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// +----------------------------------------------------------------------
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namespace app\controller\kefu;
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use app\Request;
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use think\facade\App;
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use app\services\kefu\KefuServices;
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use app\services\other\CategoryServices;
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use app\validate\kefu\SpeechcraftValidate;
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use app\services\message\service\StoreServiceSpeechcraftServices;
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/**
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* Class Service
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* @package app\kefuapi\controller
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*/
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class Service extends AuthController
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{
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/**
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* Service constructor.
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* @param App $app
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* @param KefuServices $services
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*/
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public function __construct(App $app, KefuServices $services)
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{
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parent::__construct($app);
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$this->services = $services;
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}
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/**
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* 转接客服列表
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* @param Request $request
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* @return mixed
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getServiceList(Request $request, $uid = 0)
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{
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$where = $request->getMore([
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['nickname', ''],
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]);
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return $this->success($this->services->getServiceList($where, [$this->kefuInfo['uid'], $uid]));
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}
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/**
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* 话术列表
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* @param Request $request
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* @param StoreServiceSpeechcraftServices $services
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* @return mixed
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getSpeechcraftList(Request $request, StoreServiceSpeechcraftServices $services)
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{
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$where = $request->getMore([
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['title', ''],
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['cate_id', ''],
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['type', 0]
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]);
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if ($where['type']) {
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$where['kefu_id'] = $this->kefuId;
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} else {
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$where['kefu_id'] = 0;
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}
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$data = $services->getSpeechcraftList($where);
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return $this->success($data['list']);
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}
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/**
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* 添加分类
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* @param Request $request
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* @param CategoryServices $services
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* @return mixed
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*/
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public function saveCate(Request $request, CategoryServices $services)
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{
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$data = $request->postMore([
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['name', ''],
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[['sort', 'd'], 0],
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]);
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if (!$data['name']) {
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return $this->fail('分类名称不能为空');
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}
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$data['add_time'] = time();
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$data['owner_id'] = $this->kefuId;
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$data['type'] = 0;
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$data['group'] = 1;
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$services->save($data);
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return $this->success('添加成功');
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}
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/**
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* 修改分类
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* @param Request $request
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* @param CategoryServices $services
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* @param $id
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* @return mixed
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*/
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public function editCate(Request $request, CategoryServices $services, $id)
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{
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$data = $request->postMore([
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['name', ''],
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[['sort', 'd'], 0],
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]);
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if (!$data['name']) {
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return $this->fail('分类不能为空');
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}
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$cateInfo = $services->get($id);
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if (!$cateInfo) {
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return $this->fail('分类没有查到无法删除');
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}
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$cateInfo->name = $data['name'];
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$cateInfo->sort = $data['sort'];
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if ($cateInfo->save()) {
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return $this->success('分类修改成功');
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} else {
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return $this->fail('分类没有查到无法删除');
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}
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}
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/**
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* 删除分类
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* @param CategoryServices $services
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* @param $id
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* @return mixed
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*/
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public function deleteCate(CategoryServices $services, $id)
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{
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$cateInfo = $services->get($id);
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if (!$cateInfo) {
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return $this->fail('分类不存在');
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}
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if ($cateInfo->delete()) {
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return $this->success('删除成功');
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} else {
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return $this->fail('删除失败');
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}
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}
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/**
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* 获取当前客服分类
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* @param CategoryServices $services
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* @return mixed
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getCateList(CategoryServices $services, $type)
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{
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return $this->success($services->getCateList(['owner_id' => $type ? $this->kefuId : 0, 'type' => 1, 'group' => 1], ['id', 'name', 'sort']));
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}
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/**
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* 添加话术
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* @param Request $request
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* @param StoreServiceSpeechcraftServices $services
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* @return mixed
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*/
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public function saveSpeechcraft(Request $request, StoreServiceSpeechcraftServices $services, CategoryServices $categoryServices)
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{
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$data = $request->postMore([
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['title', ''],
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['cate_id', 0],
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['message', ''],
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['sort', 0]
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]);
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validate(SpeechcraftValidate::class)->check($data);
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if ($data['cate_id'] && !$categoryServices->count(['owner_id' => $this->kefuId, 'type' => 1, 'id' => $data['cate_id']])) {
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return $this->fail('您选择的分类不存在');
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}
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if ($services->count(['message' => $data['message']])) {
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return $this->fail('添加的内容重复');
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}
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$data['add_time'] = time();
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$data['kefu_id'] = $this->kefuId;
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$res = $services->save($data);
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if ($res) {
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return $this->success('添加话术成功', $res->toArray());
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} else {
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return $this->fail('添加话术失败');
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}
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}
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/**
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* 修改话术
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* @param Request $request
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* @param StoreServiceSpeechcraftServices $services
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* @param $id
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* @return mixed
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*/
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public function editSpeechcraft(Request $request, StoreServiceSpeechcraftServices $services, CategoryServices $categoryServices, $id)
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{
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$data = $request->postMore([
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['title', ''],
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['cate_id', 0],
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['message', ''],
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]);
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if (!$data['message']) {
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return $this->fail('话术标题内容不能为空');
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}
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if (!$categoryServices->count(['owner_id' => $this->kefuId, 'type' => 1, 'id' => $data['cate_id']])) {
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return $this->fail('您选择的分类不存在');
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}
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$speechcraft = $services->get($id);
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if (!$speechcraft) {
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return $this->fail('话术没有被查到');
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}
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if (!$speechcraft->kefu_id) {
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return $this->fail('公共话术不能修改');
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}
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$speechcraft->title = $data['title'];
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if ($data['cate_id']) {
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$speechcraft->cate_id = $data['cate_id'];
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}
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$speechcraft->message = $data['message'];
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if ($speechcraft->save()) {
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return $this->success('修改成功');
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} else {
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return $this->fail('修改失败');
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}
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}
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/**
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* 删除话术
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* @param StoreServiceSpeechcraftServices $services
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* @param $id
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* @return mixed
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*/
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public function deleteSpeechcraft(StoreServiceSpeechcraftServices $services, $id)
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{
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$speechcraft = $services->get($id);
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if (!$speechcraft) {
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return $this->fail('话术没有被查到');
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}
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if ($speechcraft->delete()) {
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return $this->success('删除成功');
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} else {
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return $this->fail('删除失败');
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}
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}
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/**
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* 聊天记录
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* @param $uid
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* @return mixed
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*/
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public function getChatList(Request $request)
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{
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[$uid, $upperId, $is_tourist] = $request->postMore([
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['uid', 0],
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['upperId', 0],
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['is_tourist', 0],
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], true);
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if (!$uid) {
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return $this->fail('缺少参数');
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}
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return $this->success($this->services->getChatList($this->kefuInfo['uid'], $uid, (int)$upperId, $is_tourist));
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}
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/**
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* 当前客服详细信息
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* @return mixed
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*/
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public function getServiceInfo()
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{
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$this->kefuInfo['site_name'] = sys_config('site_name');
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$this->kefuInfo['config_export_open'] = sys_config('config_export_open');
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return $this->success($this->kefuInfo->toArray());
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}
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/**
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* 客服转接
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* @return mixed
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*/
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public function transfer()
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{
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[$kefuToUid, $uid] = $this->request->postMore([
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['kefuToUid', 0],
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['uid', 0]
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], true);
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if (!$kefuToUid || !$uid) {
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return $this->fail('缺少转接人id');
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}
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$this->services->setTransfer($this->kefuInfo['uid'], (int)$uid, (int)$kefuToUid);
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return $this->success('转接成功');
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}
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}
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