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241 lines
9.9 KiB
241 lines
9.9 KiB
<?php
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// +----------------------------------------------------------------------
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// | CRMEB [ CRMEB赋能开发者，助力企业发展 ]
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// +----------------------------------------------------------------------
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// | Copyright (c) 2016~2020 https://www.crmeb.com All rights reserved.
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// +----------------------------------------------------------------------
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// | Licensed CRMEB并不是自由软件，未经许可不能去掉CRMEB相关版权
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// +----------------------------------------------------------------------
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// | Author: CRMEB Team <admin@crmeb.com>
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// +----------------------------------------------------------------------
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namespace app\services\message\service;
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use app\dao\message\service\StoreServiceDao;
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use app\services\BaseServices;
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use app\services\user\UserServices;
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use crmeb\exceptions\AdminException;
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use crmeb\services\FormBuilder;
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use crmeb\traits\ServicesTrait;
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use think\exception\ValidateException;
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/**
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* 客服
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* Class StoreServiceServices
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* @package app\services\message\service
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* @mixin StoreServiceDao
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*/
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class StoreServiceServices extends BaseServices
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{
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use ServicesTrait;
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/**
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* 创建form表单
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* @var Form
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*/
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protected $builder;
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/**
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* 构造方法
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* StoreServiceServices constructor.
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* @param StoreServiceDao $dao
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* @param FormBuilder $builder
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*/
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public function __construct(StoreServiceDao $dao, FormBuilder $builder)
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{
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$this->dao = $dao;
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$this->builder = $builder;
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}
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/**
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* 获取客服列表
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* @param array $where
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* @return array
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getServiceList(array $where)
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{
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[$page, $limit] = $this->getPageValue();
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$list = $this->dao->getServiceList($where, $page, $limit);
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$prefix = config('admin.kefu_prefix');
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foreach ($list as &$item) {
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if (!isset($item['workMember'])) {
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$item['workMember'] = [];
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}
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if (isset($item['wx_name']) && !isset($item['nickname'])) {
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$item['nickname'] = $item['wx_name'];
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}
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$item['prefix'] = $prefix;
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}
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$this->updateNonExistentService(array_column($list, 'uid'));
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$count = $this->dao->count($where);
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return compact('list', 'count');
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}
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/**
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* @param array $uids
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* @return bool
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*/
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public function updateNonExistentService(array $uids = [])
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{
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if (!$uids) {
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return true;
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}
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/** @var UserServices $services */
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$services = app()->make(UserServices::class);
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$userUids = $services->getColumn([['uid', 'in', $uids]], 'uid');
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$unUids = array_diff($uids, $userUids);
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return $this->dao->deleteNonExistentService($unUids);
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}
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/**
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* 创建客服表单
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* @param array $formData
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* @return mixed
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* @throws \FormBuilder\Exception\FormBuilderException
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*/
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public function createServiceForm(array $formData = [])
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{
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if ($formData) {
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$field[] = $this->builder->frameImage('avatar', '客服头像', $this->url(config('admin.admin_prefix') . '/widget.images/index', ['fodder' => 'avatar'], true), $formData['avatar'] ?? '')->icon('ios-add')->width('960px')->height('505px')->modal(['footer-hide' => true]);
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} else {
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$field[] = $this->builder->frameImage('image', '商城用户', $this->url(config('admin.admin_prefix') . '/system.user/list', ['fodder' => 'image'], true))->icon('ios-add')->width('960px')->height('550px')->modal(['footer-hide' => true])->Props(['srcKey' => 'image']);
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$field[] = $this->builder->hidden('uid', 0);
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$field[] = $this->builder->hidden('avatar', '');
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}
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$field[] = $this->builder->input('nickname', '客服名称', $formData['nickname'] ?? '')->col(24)->required();
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$field[] = $this->builder->input('phone', '手机号码', $formData['phone'] ?? '')->col(24)->required();
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if ($formData) {
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$field[] = $this->builder->input('account', '客服账号', $formData['account'] ?? '')->col(24)->required();
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$field[] = $this->builder->input('password', '客服密码')->type('password')->col(24);
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$field[] = $this->builder->input('true_password', '确认密码')->type('password')->col(24);
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} else {
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$field[] = $this->builder->input('account', '客服账号')->col(24)->required();
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$field[] = $this->builder->input('password', '客服密码')->type('password')->col(24)->required();
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$field[] = $this->builder->input('true_password', '确认密码')->type('password')->col(24)->required();
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}
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$field[] = $this->builder->switches('account_status', '账号状态', (int)($formData['account_status'] ?? 0))->appendControl(1, [
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$this->builder->switches('status', '客服状态', (int)($formData['status'] ?? 0))->falseValue(0)->trueValue(1)->openStr('打开')->closeStr('关闭')->size('large'),
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$this->builder->switches('customer', '手机订单管理', $formData['customer'] ?? 0)->falseValue(0)->trueValue(1)->openStr('打开')->closeStr('关闭')->size('large'),
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$this->builder->switches('notify', '订单通知', $formData['notify'] ?? 0)->falseValue(0)->trueValue(1)->openStr('打开')->closeStr('关闭')->size('large'),
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])->falseValue(0)->trueValue(1)->openStr('开启')->closeStr('关闭')->size('large');
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return $field;
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}
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/**
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* 创建客服获取表单
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* @return array
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* @throws \FormBuilder\Exception\FormBuilderException
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*/
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public function create()
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{
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return create_form('添加客服', $this->createServiceForm(), $this->url('/app/wechat/kefu'), 'POST');
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}
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/**
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* 编辑获取表单
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* @param int $id
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* @return array
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* @throws \FormBuilder\Exception\FormBuilderException
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*/
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public function edit(int $id)
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{
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$serviceInfo = $this->dao->get($id);
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if (!$serviceInfo) {
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throw new AdminException('数据不存在!');
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}
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return create_form('编辑客服', $this->createServiceForm($serviceInfo->toArray()), $this->url('/app/wechat/kefu/' . $id), 'PUT');
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}
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/**
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* 获取某人的聊天记录用户列表
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* @param int $uid
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* @return array|array[]
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getChatUser(int $uid)
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{
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/** @var StoreServiceLogServices $serviceLog */
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$serviceLog = app()->make(StoreServiceLogServices::class);
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/** @var UserServices $serviceUser */
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$serviceUser = app()->make(UserServices::class);
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$uids = $serviceLog->getChatUserIds($uid);
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if (!$uids) {
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return [];
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}
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return $serviceUser->getUserList(['uid' => $uids], 'nickname,uid,avatar as headimgurl');
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}
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/**
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* 检查用户是否是客服
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* @param array $where
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* @return bool
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function checkoutIsService(array $where)
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{
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return (bool)$this->dao->count($where);
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}
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/**
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* 查询聊天记录和获取客服uid
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* @param int $uid 当前用户uid
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* @param int $uidTo 上翻页id
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* @param int $limit 展示条数
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* @param int $toUid 客服uid
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* @return array
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function getRecord(int $uid, int $uidTo, int $limit = 10, int $toUid = 0)
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{
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if (!$toUid) {
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$serviceInfoList = $this->getServiceList(['noId' => [$uid], 'status' => 1, 'account_status' => 1, 'online' => 1]);
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if (!count($serviceInfoList)) {
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throw new ValidateException('暂无客服人员在线，请稍后联系');
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}
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$uids = array_column($serviceInfoList['list'], 'uid');
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if (!$uids) {
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throw new ValidateException('暂无客服人员在线，请稍后联系');
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}
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/** @var StoreServiceRecordServices $recordServices */
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$recordServices = app()->make(StoreServiceRecordServices::class);
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//上次聊天客服优先对话
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$toUid = $recordServices->getLatelyMsgUid(['to_uid' => $uid], 'user_id');
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//如果上次聊天的客不在当前客服中从新
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if (!in_array($toUid, $uids)) {
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$toUid = 0;
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}
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if (!$toUid) {
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mt_srand();
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$toUid = $uids[array_rand($uids)] ?? 0;
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}
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if (!$toUid) {
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throw new ValidateException('暂无客服人员在线，请稍后联系');
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}
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}
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$userInfo = $this->dao->get(['uid' => $toUid], ['nickname', 'avatar']);
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if (!$userInfo) {
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/** @var UserServices $userServices */
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$userServices = app()->make(UserServices::class);
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$userInfo = $userServices->get(['uid' => $toUid], ['nickname', 'avatar']);
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if (!$userInfo) {
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$userInfo['nickname'] = '';
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$userInfo['avatar'] = '';
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}
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}
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/** @var StoreServiceLogServices $logServices */
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$logServices = app()->make(StoreServiceLogServices::class);
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$result = ['serviceList' => [], 'uid' => $toUid, 'nickname' => $userInfo['nickname'], 'avatar' => $userInfo['avatar']];
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$serviceLogList = $logServices->getServiceChatList(['chat' => [$uid, $toUid], 'is_tourist' => 0], $limit, $uidTo);
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$result['serviceList'] = array_reverse($logServices->tidyChat($serviceLogList));
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return $result;
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}
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}
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