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zhishifufei_uniapp/pages/customer/chat.vue

833 lines
24 KiB

<template>
<BaseContainer flex>
<NavBar title="客服" blue-theme />
<view class="broadcast-details_order">
<!-- 商品信息 -->
<view class="broadcast-details_box" v-if="productId && productInfo.id">
<view class="broadcast_details_img">
<image class="goods-img" :src="productInfo.image" />
</view>
<view class="broadcast_details_picBox">
<view class="broadcast_details_tit">{{ productInfo.store_name }}</view>
<view class="acea-row row-between">
<view class="broadcast_details_pic" :class="{ hidden: productInfo.price === undefined }">
¥{{ productInfo.price }}
<text class="broadcast_details_pic_num" v-if="productInfo.ot_price">¥{{ productInfo.ot_price
}}</text>
</view>
<view class="broadcast_details_btn" @click="sendProduct">发送客服</view>
</view>
</view>
</view>
<!-- 订单信息 -->
<view class="broadcast_box" v-if="orderId && orderInfo.id">
<view class="broadcast-details_num broadcast_num">
<text>订单号:{{ orderInfo.order_id }}</text>
<text>{{ orderInfo.add_time }}</text>
</view>
<view class="broadcast-details_box">
<view class="broadcast_details_img">
<image class="goods-img" :src="orderInfo.cartInfo[0].productInfo.image" />
<view class="broadcast_details_model">
{{ orderInfo.cartInfo ? orderInfo.cartInfo.length : 0 }}件商品
</view>
</view>
<view class="broadcast_details_picBox">
<view class="broadcast_details_tit">{{ orderInfo.cartInfo[0].productInfo.store_name }}</view>
<view class="acea-row row-between">
<view class="broadcast_details_pic">
¥{{ orderInfo.cartInfo[0].productInfo.price }}
<text class="broadcast_details_pic_num">¥{{ orderInfo.cartInfo[0].costPrice }}</text>
</view>
<view class="broadcast_details_btn" @click="sendOrder">发送客服</view>
</view>
</view>
</view>
</view>
</view>
<view class="chat-scroll-box flex-auto">
<scroll-view scroll-y="true" style="height: 100%;" :scroll-top="scrollTop" @scrolltoupper="scrollToTop"
:scroll-into-view="scrollTargetId" scroll-with-animation>
<Loading :loaded="status" :loading="loading"></Loading>
<view id="box" class="chat" ref="chat">
<view v-for="(item, index) in records" :key="index" :id="`msg-${item.id}`">
<view class="day-box" v-if="item.show">{{ item.add_time }}</view>
<view class="transfer-notice" v-if="item.msn_type == 24 && item.kefu_info">客服{{
item.kefu_info.nickname }}将为您服务</view>
<view class="chat-item" v-else-if="item.msn_type != 24"
:class="{ 'right-box': item.uid == myUid && item.is_kefu_send == 0 }">
<image class="avatar" :src="item.avatar" mode=""></image>
<!-- 消息 -->
<view class="msg-box" v-if="item.msn_type <= 2" v-html="item.msn"></view>
<!-- 图片 -->
<view class="img-box" v-if="item.msn_type == 3">
<image :src="item.msn" mode="widthFix" @tap="previewImage(item.msn)"></image>
</view>
<!-- 商品 -->
<view class="product-box" v-if="item.msn_type == 5" @click="goProduct(item)">
<image :src="item.productInfo.image" mode="widthFix"></image>
<view class="info">
<view class="price">
<text>¥</text>
{{ item.productInfo.price }}
</view>
<view class="name line2">{{ item.productInfo.store_name }}</view>
</view>
</view>
<!-- 订单 -->
<view class="order-box" v-if="item.msn_type == 21" @click="goOrder(item)">
<view class="title">订单ID: {{ item.orderInfo.order_id }}</view>
<view class="info">
<image :src="item.orderInfo.cartInfo[0].productInfo.image"></image>
<view class="product-info">
<view class="name line2">{{ item.orderInfo.cartInfo[0].productInfo.store_name }}
</view>
<view class="price">¥{{ item.orderInfo.cartInfo[0].productInfo.price }}</view>
</view>
</view>
</view>
</view>
</view>
</view>
</scroll-view>
</view>
<view class="footer-box flex flex-center-x">
<view class="words" @click="uploadImg"><text class="iconfont4 icon-tupian"></text></view>
<view class="input-box">
<input type="text" placeholder="请输入内容" v-model="con" confirm-type="send" @confirm="sendText" />
<text class="iconfont4 icon-fasong" @click="sendText" :class="{ isSend: isSend }"></text>
</view>
<view class="emoji" @click="isSwiper = !isSwiper"><text class="iconfont4 icon-biaoqing"></text></view>
</view>
<!-- 表情 -->
<view class="banner slider-banner" v-if="isSwiper">
<swiper :autoplay="autoplay" :circular="circular" :interval="interval" :duration="duration"
v-if="emojiGroup.length > 0">
<block v-for="(emojiList, index) in emojiGroup" :key="index">
<swiper-item><i class="em" :class="emoji" v-for="emoji in emojiList" :key="emoji"
@click="addEmoji(emoji)"></i></swiper-item>
</block>
</swiper>
</view>
</BaseContainer>
</template>
<script>
import { getProductInfo, getOrderInfo, getSupportInfo } from "@/api/kefu";
import Socket from '@/libs/socket';
import emojiList from '@/utils/emoji';
import Loading from '@/components/Loading';
import dayjs from "dayjs";
import { CHAT_MSN_TYPE, CUSTOMER_DETAIL_TYPE } from '@/constants/customer-type';
const chunk = function (arr, num) {
num = num * 1 || 1;
var ret = [];
arr.forEach(function (item, i) {
if (i % num === 0) {
ret.push([]);
}
ret[ret.length - 1].push(item);
});
return ret;
};
export default {
data() {
return {
status: false,
loading: false,
isSwiper: false,
autoplay: false,
circular: true,
interval: 3000,
duration: 500,
emojiGroup: chunk(emojiList, 21),
con: '',
toUid: 0,
limit: 15,
upperId: 0,
chatList: [],
scrollTop: 0,
active: true,
isScroll: true,
myUid: 0,
productId: 0,
productInfo: {},
orderId: 0,
page: 1,
orderInfo: {},
uidTo: 0,
titleName: '',
optionsParams: {},
scrollTargetId: "",
mer_id:0
};
},
components: {
Loading
},
computed: {
isSend() {
if (this.con.length == 0) {
return false;
} else {
return true;
}
},
records() {
return this.chatList.map((item, index) => {
if (index) {
if (item.add_time - this.chatList[index - 1].add_time >= 300) {
item.show = true;
} else {
item.show = false;
}
} else {
item.show = true;
}
return item;
});
}
},
onLoad({ support_type = 0, type = 0, id = 0 ,mer_id = 0 }) {
this.$util.checkLogin(() => {
uni.showLoading({
title: '客服连接中...'
});
this.myUid = this.$store.getters.userInfo.uid;
this.mer_id = mer_id;
this.$socket = new Socket();
this.$socket.onStart();
this.initSocketListen();
}, true);
if (support_type && type && id) {
Object.assign(this.optionsParams, {
support_type, type, id
});
if (support_type == CUSTOMER_DETAIL_TYPE.GOOD) {
this.productId = id;
this.getproductInfo();
} else if (support_type == CUSTOMER_DETAIL_TYPE.ORDER) {
this.orderId = id;
this.getOrderInfo();
}
}
},
onUnload() {
this.$socket.onClose();
uni.$off();
},
methods: {
initSocketListen() {
uni.$once('socketOpen', () => {
const token = this.$store.getters.token;
// 登录
this.$socket.send({
data: token,
type: 'user_login'
});
});
// 链接成功
uni.$once('login_success', () => {
uni.hideLoading();
this.$socket.init();
this.getChatList();
});
// 监听客服转接
uni.$on('to_transfer', data => {
this.toUid = data.toUid;
this.chatList.forEach(el => {
if (el.uid != this.myUid) {
el.avatar = data.avatar
}
})
});
// 消息接收
uni.$on(['reply', 'chat'], data => {
if (data.is_kefu_send == 1 && data.uid != this.toUid) return;
if (data.msn_type == 1) {
data.msn = this.replace_em(data.msn);
}
data.add_time = dayjs(data.add_time * 1000).format("YYYY/MM/DD HH:mm:ss");
this.chatList.push(data);
this.$nextTick(() => {
this.scrollTargetId = `msg-` + data.id;
});
});
uni.$on('socket_error', () => {
this.$util.showMsg('连接失败');
});
uni.$on('err_tip', (e) => {
this.$util.showMsg(e.msg);
});
uni.$on('transfer', data => {
this.toUid = data.kefu_id;
});
},
previewImage(n) {
uni.previewImage({
urls: [n]
});
},
// 返回
goBack() {
uni.navigateBack();
},
// 商品信息
getproductInfo() {
if (!this.productId) return;
getProductInfo({
id: this.productId,
type: this.optionsParams.type
}).then(res => {
this.productInfo = res.data;
});
},
// 商品信息
goProduct(item) {
uni.navigateTo({
url: `/pages/goods_details/index?id=${item.msn}`
});
},
// 订单详情
goOrder(item) {
uni.navigateTo({
url: `/pages/users/order_details/index?order_id=${item.msn}`
});
},
// 订单消息
getOrderInfo() {
if (!this.orderId) return;
getOrderInfo({
id: this.orderId,
type: this.optionsParams.type
}).then(res => {
this.orderInfo = res.data;
});
},
// 表情点击
addEmoji(item) {
let val = `[${item}]`;
this.con += val;
},
// 聊天表情转换
replace_em(str) {
str = str.replace(/\[em-([a-z_]*)\]/g, "<span class='em em-$1'></span>");
return str;
},
// 获取聊天列表
getChatList() {
getSupportInfo({
limit: this.limit,
uidTo: this.uidTo,
toUid: this.toUid,
mer_id:this.mer_id
})
.then(res => {
let id = '';
if (res.data.serviceList.length) {
if (this.uidTo == 0) {
id = res.data.serviceList[res.data.serviceList.length - 1].id;
} else {
id = res.data.serviceList[0].id;
}
}
let arr = [];
var sH = 0;
uni.hideLoading();
uni.setNavigationBarTitle({
title: res.data.nickname
});
this.titleName = res.data.nickname;
this.toUid = res.data.uid;
res.data.serviceList.forEach(el => {
el.add_time = dayjs(el.add_time * 1000).format("YYYY/MM/DD HH:mm:ss");
if (el.msn_type == 1 || el.msn_type == 2) {
el.msn = this.replace_em(el.msn);
}
});
this.loading = false;
this.chatList = [...res.data.serviceList, ...this.chatList];
this.$nextTick(() => {
setTimeout(() => {
this.scrollTargetId = `msg-` + id;
this.isScroll = res.data.serviceList.length >= this.limit;
})
});
})
.catch(error => {
uni.hideLoading();
this.$util.showMsg(error.msg);
this.loading = false;
this.isScroll = false
uni.redirectTo({
url: '/pages/customer/feedback?mer_id='+this.mer_id
});
});
},
// 发送消息
sendText() {
if (!this.isSend) {
return this.$util.showMsg('请输入内容');
}
this.sendMsg(this.con, CHAT_MSN_TYPE.TEXT);
this.con = '';
},
// ws发送
sendMsg(msn, msn_type, attach_type = 0) {
let type = 0;
// #ifdef H5
type = 3
// #endif
// #ifdef MP
type = 2
// #endif
// #ifdef APP-PLUS
type = 9
// #endif
this.$socket.send({
data: {
msn,
msn_type,
attach_type,
to_uid: this.toUid,
type
},
type: 'chat'
});
},
uploadImg() {
this.$util.pickerOneImg()
.then(path => {
this.sendMsg(path, CHAT_MSN_TYPE.IMG);
});
},
// 发送商品
sendProduct() {
this.sendMsg(this.productId, CHAT_MSN_TYPE.GOOD, this.optionsParams.type);
this.productId = 0;
this.productInfo = {};
},
// 发送订单
sendOrder() {
this.sendMsg(this.orderId, CHAT_MSN_TYPE.ORDER, this.optionsParams.type);
this.orderId = 0;
this.orderInfo = {};
},
// 滚动到顶部
scrollToTop() {
let self = this;
if (this.isScroll) {
this.loading = true;
this.uidTo = this.chatList[0].id;
this.isScroll = false;
setTimeout(res => {
this.getChatList();
}, 800);
}
}
}
};
</script>
<style lang="scss">
$bg-path: getAssetsPath('/kefu-assets/assets/images/emoji.png');
// #ifndef H5
@import "@/static/style/google.min.css";
// #endif
/deep/ .em {
background-image: url($bg-path);
display: inline-block;
width: 50rpx;
height: 50rpx;
margin: 40rpx 0 0 50rpx;
}
/deep/ .chat .em {
margin: 0;
}
.emoji-outer {
position: absolute;
right: 50rpx;
bottom: 30rpx;
width: 50rpx;
height: 50rpx;
}
.base-container {
background: #f0f1f2;
}
</style>
<style lang="scss" scoped>
@import "@/static/style/iconfont3.scss";
$kf-theme : #3875EA;
.scroll-box {
flex: 1;
}
.footer-box {
padding: 0 30rpx;
color: rgba(0, 0, 0, 0.8);
background: #f7f7f7;
height: 100rpx;
height: calc(100rpx + var(--safe-bottom));
.words .icon-tupian {
font-size: 50rpx;
}
.input-box {
display: flex;
align-items: center;
flex: 1;
height: 64rpx;
padding-right: 5rpx;
margin-left: 18rpx;
background-color: #ffffff;
border-radius: 32rpx;
input {
flex: 1;
padding-left: 20rpx;
height: 100%;
font-size: 28rpx;
font-weight: normal;
}
.icon-fasong {
font-size: 50rpx;
color: #ccc;
font-weight: normal;
}
.isSend {
color: $kf-theme;
}
}
.emoji .icon-biaoqing {
margin-left: 18rpx;
font-size: 50rpx;
}
.more .icon-gengduozhankai {
margin-left: 18rpx;
font-size: 50rpx;
}
}
.tool-wrapper {
display: flex;
justify-content: space-between;
padding: 45rpx 60rpx;
background: #ffffff;
font-size: 24rpx;
.tool-item {
text-align: center;
image {
width: 104rpx;
height: 104rpx;
}
}
}
.slider-banner {
background: #ffffff;
}
.words-mask {
z-index: 50;
position: fixed;
left: 0;
top: 0;
right: 0;
bottom: 0;
background: rgba(0, 0, 0, 0.5);
.content {
position: absolute;
left: 0;
right: 0;
top: 114rpx;
bottom: 0;
display: flex;
flex-direction: column;
padding: 0 30rpx;
background: #ffffff;
border-radius: 6rpx 6rpx 0px 0px;
.title-box {
position: relative;
height: 125rpx;
line-height: 125rpx;
text-align: center;
font-size: 32rpx;
.icon-cha1 {
position: absolute;
right: 0;
top: 50%;
transform: translateY(-50%);
}
}
.scroll-box {
flex: 1;
overflow: hidden;
.msg-item {
padding: 25rpx 0;
border-bottom: 1px solid #eceff8;
}
}
}
}
.chat-scroll-box {
overflow: hidden;
.chat {
padding: 30rpx 30rpx 0.1rpx;
}
.chat-item {
display: flex;
margin-bottom: 36rpx;
-webkit-user-select: auto;
.avatar {
width: 80rpx;
height: 80rpx;
border-radius: 50%;
}
.msg-box {
display: flex;
align-items: center;
max-width: 452rpx;
margin-left: 22rpx;
padding: 10rpx 24rpx;
background: #ffffff;
border-radius: 14rpx;
word-break: break-all;
-webkit-user-select: auto;
}
.img-box {
width: 270rpx;
margin-left: 22rpx;
image {
width: 270rpx;
}
}
.product-box {
width: 452rpx;
margin-left: 22rpx;
background-color: #ffffff;
border-radius: 14rpx;
overflow: hidden;
image {
width: 452rpx;
}
.info {
padding: 16rpx 26rpx;
.price {
font-size: 36rpx;
color: #e93323;
text {
font-size: 28rpx;
}
}
}
}
.order-box {
width: 452rpx;
margin-left: 22rpx;
background-color: #ffffff;
border-radius: 14rpx;
.title {
padding: 15rpx 20rpx;
font-size: 26rpx;
color: #282828;
border-bottom: 1px solid #eceff8;
}
.info {
display: flex;
padding: 20rpx;
image {
width: 124rpx;
height: 124rpx;
border-radius: 6rpx;
}
.product-info {
flex: 1;
display: flex;
flex-direction: column;
justify-content: space-between;
margin-left: 16rpx;
.name {
font-size: 26rpx;
}
.price {
font-size: 30rpx;
color: #e93323;
}
}
}
}
&.right-box {
flex-direction: row-reverse;
.msg-box {
margin-left: 0;
margin-right: 22rpx;
background-color: #9cec60;
}
.img-box {
margin-left: 0;
margin-right: 22rpx;
}
.product-box {
margin-left: 0;
margin-right: 22rpx;
}
.order-box {
margin-left: 0;
margin-right: 22rpx;
}
}
}
}
.broadcast-details_box {
display: flex;
background: #ffffff;
border-radius: 6px;
padding: 24rpx;
}
.broadcast_details_img {
width: 140rpx;
height: 140rpx;
border-radius: 8px;
overflow: hidden;
position: relative;
}
.broadcast_details_img .goods-img {
width: 100%;
height: 100%;
}
.broadcast_details_picBox {
width: 75%;
margin-left: 24rpx;
}
.broadcast_details_tit {
font-size: 28rpx;
color: #333333;
height: 85rpx;
font-weight: 800;
overflow: hidden;
text-overflow: ellipsis;
display: -webkit-box;
-webkit-line-clamp: 2;
-webkit-box-orient: vertical;
text-align: left !important;
}
.broadcast_details_pic {
font-size: 36rpx;
color: #e93323;
text-align: left;
&.hidden {
visibility: hidden;
}
}
.broadcast_details_pic_num {
text-decoration: line-through;
font-size: 28rpx;
color: rgba(0, 0, 0, 0.5);
margin-left: 0.1rem;
}
.broadcast_details_btn {
width: 130rpx;
height: 50rpx;
background: rgba(233, 51, 35, 1);
opacity: 1;
border-radius: 125rpx;
color: #ffffff;
font-size: 24rpx;
text-align: center;
line-height: 50rpx;
}
.broadcast-details_num {
width: 100%;
height: 80rpx;
line-height: 80rpx;
color: #000000;
font-size: 26rpx;
display: flex;
justify-content: space-between;
background: #ffffff;
border-bottom: 1px dashed rgba(0, 0, 0, 0.2);
padding: 0 24rpx;
}
.transfer-notice,
.day-box {
font-size: 24rpx;
color: #999999;
text-align: center;
margin-bottom: 36rpx;
}
</style>