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383 lines
14 KiB
383 lines
14 KiB
10 months ago
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<?php
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// +----------------------------------------------------------------------
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// | 天诚科技 [ 刘海东 17600099397赋能开发者，助力企业发展 ]
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// +----------------------------------------------------------------------
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// | Copyright (c) 2016~2020 https://www.tczxkj.com All rights reserved.
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// +----------------------------------------------------------------------
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// | Licensed 该系统并不是自由软件，未经许可不能去掉相关版权
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// +----------------------------------------------------------------------
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// | Author: CRMEB Team <admin@crmeb.com>
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// +----------------------------------------------------------------------
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namespace app\kefu\services;
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use app\kefu\controller\AuthController;
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use app\kefu\model\KefuModel;
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use service\FormBuilder as Form;
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use service\JsonService as Json;
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use service\UploadService as Upload;
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use think\exception\ValidateException;
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use think\Request;
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use think\Url;
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use app\admin\model\article\ArticleCategory as ArticleCategoryModel;
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use app\admin\model\article\Article as ArticleModel;
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use think\Session;
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use service\JwtService;
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use app\kefu\model\KefuChatLogModel;
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use app\kefu\model\KefuUserRecordModel;
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use app\admin\model\user\User as UserModel;
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use app\admin\model\special\Special as SpecialModel;
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use app\admin\model\special\SpecialTask;
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use app\admin\model\store\StoreProduct;
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use app\admin\model\download\DataDownload;
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use app\wap\model\material\DataDownloadOrder;
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use service\BaseService;
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use app\admin\model\order\StoreOrder as StoreOrderModel;
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use app\admin\model\order\StoreOrderCartInfo;
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use think\Log;
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class KefuChatService extends BaseService
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{
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const MSN_TYPE_TEXT = 1;
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const MSN_TYPE_EMOJI = 2;
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const MSN_TYPE_IMG = 3;
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const MSN_TYPE_VOICE = 4;
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const MSN_TYPE_GOOD = 5;
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const MSN_TYPE_ORDER = 21;
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const MSN_TYPE_TRANSFER = 24;
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private $model;
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public function __construct()
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{
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$this->model = new KefuChatLogModel;
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}
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public function getServiceList($where)
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{
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return (new KefuModel)->where($where)->select()->toArray();
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}
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public function tidyChat(array $list)
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{
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$guestUserInfo = null;
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$kefuUserInfo = null;
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$specialModel = (new SpecialModel);
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$specialTaskModel = (new SpecialTask);
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$storeProductModel = (new StoreProduct);
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$dataDownloadModel = (new DataDownload);
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$storeOrderModel = (new StoreOrderModel);
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$storeOrderInfoModel = (new StoreOrderCartInfo);
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$dataDownloadOrderModel = (new DataDownloadOrder);
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foreach ($list as &$item) {
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if ($item['is_kefu_send']) {
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// 客服发送的消息
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if (is_null($kefuUserInfo)) {
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$kefuUserInfo = KefuModel::get($item['uid']);
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}
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if (!is_null($kefuUserInfo)) {
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$item['avatar'] = $kefuUserInfo->avatar;
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}
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} else {
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// 用户发送的消息
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if (is_null($guestUserInfo)) {
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$guestUserInfo = UserModel::get($item['uid']);
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}
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if (!is_null($guestUserInfo)) {
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$item['avatar'] = $guestUserInfo->avatar;
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}
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}
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if ($item['msn_type'] == self::MSN_TYPE_GOOD && $item['good_type'] > 0) {
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// 商品类型消息
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$type = $item['good_type'];
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if ($type == 1) {
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// 课程商品
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$info = $specialModel->field('id, fake_sales as sales, image, banner as slider_image, abstract as description, title as store_name, money as price, member_money as vip_price')->find($item['msn']);
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$info->type_name = "课程";
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$info->stock = "0";
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$item['productInfo'] = $info;
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} else if ($type == 2) {
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// 商城商品
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$info = $storeProductModel->field('id, sales, stock, image, slider_image, description, store_name, price, ot_price, vip_price')->find($item['msn']);
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$info->slider_image = json_decode($info->slider_image);
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$info->type_name = "商品";
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$item['productInfo'] = $info;
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} else if ($type == 3) {
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// 会员商品
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} else if ($type == 4) {
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// 报名商品
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} else if ($type == 5) {
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// 资料商品
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$info = $dataDownloadModel->field('id, sales, image, abstract as description, title as store_name, money as price, member_money as vip_price')->find($item['msn']);
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$info->slider_image = [$info->image];
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$info->type_name = "资料";
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$info->stock = "0";
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$item['productInfo'] = $info;
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} else if ($type == 6) {
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// 考试商品
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} else if ($type == 7) {
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// 充值商品
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} else if ($type == 8) {
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// 素材类型
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$info = $specialTaskModel->field('id, image, detail as description, title as store_name')->find($item['msn']);
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$info->slider_image = [$info->image];
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$info->sales = 0;
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$info->price = 0;
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$info->vip_price = 0;
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$info->type_name = "资料";
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$info->stock = "0";
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$item['productInfo'] = $info;
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}
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} else if ($item['msn_type'] == self::MSN_TYPE_ORDER && $item['order_type'] > 0) {
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// 订单类型消息
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$type = $item['order_type'];
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if ($type == 1) {
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// 课程订单
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$orderInfo = $storeOrderModel->field('id, order_id, real_name, user_phone, user_address, cart_id, total_num, total_price, total_postage, pay_price, paid, pay_time, pay_type, add_time, status, refund_status ,delivery_type, delivery_id, coupon_price, pay_postage, spread_uid')->find($item['msn']);
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$specialInfo = $specialModel->find($orderInfo->cart_id);
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$orderInfo->cartInfo = [
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[
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'productInfo' => [
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'image' => $specialInfo->image,
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'id' => $specialInfo->id,
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'store_name' => $specialInfo->title,
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'price' => $specialInfo->money
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]
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]
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];
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$orderInfo->type_name = "课程";
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$item['orderInfo'] = $orderInfo;
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} else if ($type == 2) {
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// 商城商品订单
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$orderInfo = $storeOrderModel->field('id, order_id, real_name, user_phone, user_address, cart_id, total_num, total_price, total_postage, pay_price, paid, pay_time, pay_type, add_time, status, refund_status, delivery_type, delivery_id, coupon_price, pay_postage, spread_uid')->find($item['msn']);
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$orderCartInfo = $storeOrderInfoModel->where('oid', $item['msn'])->select()->each(function ($item) {
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$item->cart_info = json_decode($item->cart_info);
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})->toArray();
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$orderInfo->cartInfo = array_column($orderCartInfo, "cart_info");
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$orderInfo->type_name = "商城商品";
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$item['orderInfo'] = $orderInfo;
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} else if ($type == 3) {
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// 会员商品订单
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} else if ($type == 4) {
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// 报名商品订单
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} else if ($type == 5) {
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// 资料订单
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$orderInfo = $dataDownloadOrderModel->field("id, order_id, data_id, total_num, total_price, pay_price, paid, pay_time, pay_type,status, refund_status, add_time")->find($item['msn']);
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$dataInfo = $dataDownloadModel->find($orderInfo->data_id);
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$orderInfo->cartInfo = [
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[
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'productInfo' => [
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'image' => $dataInfo->image,
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'id' => $dataInfo->id,
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'store_name' => $dataInfo->title,
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'price' => $dataInfo->money
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]
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]
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];
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$orderInfo->type_name = "资料";
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$item['orderInfo'] = $orderInfo;
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} else if ($type == 6) {
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// 考试订单
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} else if ($type == 7) {
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// 充值订单
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}
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$item['orderInfo']->add_time = date("Y/m/d H:i:s", $item['orderInfo']->add_time);
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$item['orderInfo']->pay_time = date("Y/m/d H:i:s", $item['orderInfo']->pay_time);
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if (isset($item['spread_uid']) && $item['spread_uid']) {
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$spreadUserInfo = UserModel::get($item['spread_uid']);
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if ($spreadUserInfo) {
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$item['spread_name'] = $spreadUserInfo->nickname;
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}
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}
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} else if ($item['msn_type'] == self::MSN_TYPE_TRANSFER && $item['msn']) {
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$kefuInfo = (new KefuModel)->field('id, avatar, nickname')->find($item['msn']);
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if ($kefuInfo) {
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$item['kefu_info'] = $kefuInfo;
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}
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}
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}
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return $list;
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}
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public function getChatList($uid, $toUid, $upperId, $is_tourist = 0, $is_kefu_send = 1)
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{
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[$page, $limit] = $this->getPageValue();
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$result = $this
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->model
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->where(
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function ($q) use ($uid, $toUid, $is_tourist, $upperId, $is_kefu_send) {
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$q->where('is_tourist', $is_tourist);
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if ($upperId) {
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$q->where('id', '<', $upperId);
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}
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$q->where(function ($q) use ($uid, $toUid, $is_kefu_send) {
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$q
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->where(function ($q) use ($uid, $toUid, $is_kefu_send) {
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$q->where('uid', $uid)
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->where('to_uid', $toUid)
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->where('is_kefu_send', $is_kefu_send);
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})
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->whereOr(function ($q) use ($uid, $toUid, $is_kefu_send) {
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$q->where('uid', $toUid)
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->where('to_uid', $uid)
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->where('is_kefu_send', $is_kefu_send ? 0 : 1);
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});
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});
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}
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)
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->limit($limit)
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->order('id DESC')
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->select()
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->toArray();
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return array_reverse($this->tidyChat($result));
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}
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public function saveChatLog($msn, $uid, $to_uid, $is_tourist, $is_kefu_send, $msn_type = self::MSN_TYPE_TEXT, $type = 0, $attach_type = 0)
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{
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$saveData = compact("msn", "uid", "to_uid", "is_tourist", "is_kefu_send", "msn_type", "type");
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$saveData = array_merge($saveData, [
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'add_time' => time()
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]);
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if ($msn_type == self::MSN_TYPE_GOOD) {
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$saveData['good_type'] = $attach_type;
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} else if ($msn_type == self::MSN_TYPE_ORDER) {
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$saveData['order_type'] = $attach_type;
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}
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$record = KefuChatLogModel::create($saveData);
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$record = $this->tidyChat([$record])[0];
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$this->saveChatUser($uid, $to_uid, $is_tourist, $msn_type, $msn, $is_kefu_send);
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return $record;
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}
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public function saveChatUser($uid, $to_uid, $is_tourist, $msn_type, $msn, $is_kefu_send)
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{
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$where = [
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'user_id' => $uid,
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'to_uid' => $to_uid
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];
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$record = (new KefuUserRecordModel)->where($where)->find();
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$avatar = "";
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$nickname = "";
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if (!$is_kefu_send) {
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$user = KefuModel::get($to_uid);
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if ($user) {
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$avatar = $user->avatar;
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$nickname = $user->nickname;
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}
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} else {
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$user = UserModel::get($to_uid);
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if ($user) {
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$avatar = $user->avatar;
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$nickname = $user->nickname;
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}
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}
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if ($record) {
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// 更新
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$record->update([
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'message' => $msn,
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'message_type' => $msn_type,
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'update_time' => time(),
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'avatar' => $avatar,
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'nickname' => $nickname
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], $where);
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} else {
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// 保存
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KefuUserRecordModel::create([
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'user_id' => $uid,
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'to_uid' => $to_uid,
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'nickname' => $nickname,
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'avatar' => $avatar,
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'is_tourist' => $is_tourist,
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'add_time' => time(),
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'update_time' => time(),
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'message' => $msn,
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'message_type' => $msn_type,
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'is_kefu_send' => $is_kefu_send
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]);
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}
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}
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public function getUserSupportInfo($uidTo, $limit, $toUid, $uid,$mer_id)
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{
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if (!$toUid && !$mer_id) {
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// 没有指定客服人员
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$serviceInfoList = $this->getServiceList(['status' => 1, 'online' => 1]);
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if (!count($serviceInfoList)) throw new ValidateException("暂无客服人员在线，请稍后联系");
|
||
|
|
|
||
|
|
$kefuIds = array_column($serviceInfoList, "id");
|
||
|
|
|
||
|
|
$toUid = (new KefuRecordService)->getLatelyMsgByUid($uid);
|
||
|
|
|
||
|
|
//如果上次聊天的客不在当前在线客服中，则随机选择一个客服
|
||
|
|
if (!in_array($toUid, $kefuIds)) {
|
||
|
|
$toUid = 0;
|
||
|
|
}
|
||
|
|
if (!$toUid) {
|
||
|
|
$toUid = $kefuIds[array_rand($kefuIds)] ?: 0;
|
||
|
|
}
|
||
|
|
if (!$toUid) {
|
||
|
|
throw new ValidateException('暂无客服人员在线，请稍后联系');
|
||
|
|
}
|
||
|
|
}
|
||
|
|
|
||
|
|
$kefuInfo = KefuModel::get($toUid ? $toUid : $mer_id);
|
||
|
|
if($kefuInfo['online'] == 0){
|
||
|
|
throw new ValidateException('暂无客服人员在线，请稍后联系');
|
||
|
|
}
|
||
|
|
$result = [
|
||
|
|
'uid' => $toUid ? $toUid : $mer_id,
|
||
|
|
'nickname' => $kefuInfo->nickname,
|
||
|
|
'avatar' => $kefuInfo->avatar,
|
||
|
|
'serviceList' => $this->getChatList($uid, $toUid ? $toUid : $mer_id, $uidTo, 0, 0)
|
||
|
|
];
|
||
|
|
|
||
|
|
return $result;
|
||
|
|
}
|
||
|
|
}
|