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383 lines
17 KiB
383 lines
17 KiB
<?php
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// +----------------------------------------------------------------------
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// | CRMEB [ CRMEB赋能开发者，助力企业发展 ]
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// +----------------------------------------------------------------------
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// | Copyright (c) 2016~2023 https://www.crmeb.com All rights reserved.
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// +----------------------------------------------------------------------
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// | Licensed CRMEB并不是自由软件，未经许可不能去掉CRMEB相关版权
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// +----------------------------------------------------------------------
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// | Author: CRMEB Team <admin@crmeb.com>
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// +----------------------------------------------------------------------
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namespace crmeb\services\workerman\chat;
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use app\services\kefu\LoginServices;
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use app\services\kefu\service\StoreServiceLogServices;
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use app\services\kefu\service\StoreServiceRecordServices;
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use app\services\kefu\service\StoreServiceServices;
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use app\services\order\StoreOrderServices;
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use app\services\product\product\StoreProductServices;
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use app\services\user\UserServices;
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use app\services\wechat\WechatKeyServices;
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use app\services\wechat\WechatReplyServices;
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use app\services\wechat\WechatUserServices;
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use app\services\user\UserAuthServices;
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use crmeb\exceptions\AuthException;
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use crmeb\services\app\WechatService;
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use crmeb\services\workerman\Response;
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use crmeb\utils\Arr;
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use think\facade\Log;
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use Workerman\Connection\TcpConnection;
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/**
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* Class ChatHandle
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* @package crmeb\services\workerman\chat
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*/
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class ChatHandle
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{
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/**
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* @var ChatService
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*/
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protected $service;
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/**
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* ChatHandle constructor.
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* @param ChatService $service
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*/
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public function __construct(ChatService &$service)
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{
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$this->service = &$service;
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}
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/**
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* 客服登录
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* @param TcpConnection $connection
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* @param array $res
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* @param Response $response
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* @return bool|null
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* @throws \Psr\SimpleCache\InvalidArgumentException
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function kefu_login(TcpConnection &$connection, array $res, Response $response)
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{
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if (!isset($res['data']) || !$token = $res['data']) {
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return $response->close([
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'msg' => '授权失败!'
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]);
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}
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try {
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/** @var LoginServices $services */
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$services = app()->make(LoginServices::class);
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$kefuInfo = $services->parseToken($token);
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} catch (AuthException $e) {
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return $response->close([
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'msg' => $e->getMessage()
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]);
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}
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$connection->kefuUser = $kefuInfo;
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/** @var UserServices $userService */
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$userService = app()->make(UserServices::class);
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$connection->user = $userService->get($kefuInfo['uid'], ['uid', 'nickname']);
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if (!isset($connection->user->uid)) {
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return $response->close([
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'msg' => '您登录的客服用户不存在'
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]);
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}
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/** @var StoreServiceRecordServices $service */
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$service = app()->make(StoreServiceRecordServices::class);
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$service->updateRecord(['to_uid' => $connection->user->uid], ['online' => 1]);
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/** @var StoreServiceServices $service */
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$service = app()->make(StoreServiceServices::class);
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$service->update(['uid' => $connection->user->uid], ['online' => 1]);
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$this->service->setKefuUser($connection);
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return $response->success();
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}
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/**
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* 用户登录
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* @param TcpConnection $connection
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* @param array $res
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* @param Response $response
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* @return bool|null
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*/
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public function login(TcpConnection &$connection, array $res, Response $response)
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{
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if (!isset($res['data']) || !$token = $res['data']) {
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return $response->close([
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'msg' => '授权失败!'
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]);
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}
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try {
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/** @var UserAuthServices $services */
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$services = app()->make(UserAuthServices::class);
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$authInfo = $services->parseToken($token);
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} catch (AuthException $e) {
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return $response->close([
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'msg' => $e->getMessage()
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]);
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}
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$connection->user = $authInfo['user'];
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$connection->tokenData = $authInfo['tokenData'];
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$this->service->setUser($connection);
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/** @var StoreServiceRecordServices $service */
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$service = app()->make(StoreServiceRecordServices::class);
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$service->updateRecord(['to_uid' => $connection->user->uid], ['online' => 1, 'type' => $res['form_type'] ?? 1]);
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$connections = $this->service->kefuUser();
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foreach ($connections as &$conn) {
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if (!isset($conn->onlineUids) || !in_array($connection->user->uid, $conn->onlineUids ?? [])) {
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$response->connection($conn)->send('user_online', ['to_uid' => $connection->user->uid, 'online' => 1]);
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}
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if (!isset($conn->onlineUids)) {
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$conn->onlineUids = [];
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}
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array_push($conn->onlineUids, $connection->user->uid);
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$this->service->setKefuUser($conn, false);
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}
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return $response->connection($connection)->success();
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}
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/**
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*
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* @param TcpConnection $connection
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* @param array $res
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* @param Response $response
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*/
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public function to_chat(TcpConnection &$connection, array $res, Response $response)
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{
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$tourist_uid = $res['data']['tourist_uid'] ?? 0;
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if ($tourist_uid) {
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$connection->isTourist = true;
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$connection->user = (object)['uid' => $tourist_uid];
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$connections = $this->service->user();
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if (!isset($connections[$tourist_uid])) {
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$this->service->setUser($connection);
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}
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}
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$connection->chatToUid = $res['data']['id'] ?? 0;
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if (isset($connection->user)) {
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$uid = $connection->user->uid;
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if ($connection->chatToUid && !isset($connection->isTourist)) {
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/** @var StoreServiceRecordServices $service */
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$service = app()->make(StoreServiceRecordServices::class);
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$service->update(['user_id' => $uid, 'to_uid' => $connection->chatToUid], ['mssage_num' => 0]);
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/** @var StoreServiceLogServices $logServices */
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$logServices = app()->make(StoreServiceLogServices::class);
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$logServices->update(['uid' => $connection->chatToUid, 'to_uid' => $uid], ['type' => 1]);
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}
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$response->send('mssage_num', ['uid' => $connection->chatToUid, 'num' => 0, 'recored' => (object)[]]);
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}
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}
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/**
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* 用户向客服发送消息
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* @param TcpConnection $connection
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* @param array $res
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* @param Response $response
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* @return bool|null
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* @throws \think\db\exception\DataNotFoundException
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* @throws \think\db\exception\DbException
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* @throws \think\db\exception\ModelNotFoundException
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*/
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public function chat(TcpConnection &$connection, array $res, Response $response)
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{
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$to_uid = $res['data']['to_uid'] ?? 0;
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$msn_type = $res['data']['type'] ?? 0;
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$msn = $res['data']['msn'] ?? '';
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$formType = $res['form_type'] ?? 0;
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//是否为游客
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$isTourist = $res['data']['is_tourist'] ?? 0;
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$tourist_uid = $res['data']['tourist_uid'] ?? 0;
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$isTourist = $isTourist && $tourist_uid;
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$tourist_avatar = $res['data']['tourist_avatar'] ?? '';
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$uid = $isTourist ? $tourist_uid : $connection->user->uid;
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if (!$to_uid) {
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return $response->send('err_tip', ['msg' => '用户不存在']);
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}
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if ($to_uid == $uid) {
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return $response->send('err_tip', ['msg' => '不能和自己聊天']);
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}
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/** @var StoreServiceLogServices $logServices */
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$logServices = app()->make(StoreServiceLogServices::class);
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if (!in_array($msn_type, $logServices::MSN_TYPE)) {
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return $response->send('err_tip', ['msg' => '格式错误']);
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}
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$msn = trim(strip_tags(str_replace(["\n", "\t", "\r", " "], '', htmlspecialchars_decode($msn))));
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$data = compact('to_uid', 'msn_type', 'msn', 'uid');
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$data['add_time'] = time();
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$data['is_tourist'] = $res['data']['is_tourist'] ?? 0;
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$connections = $this->service->user();
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$online = isset($connections[$to_uid]) && isset($connections[$to_uid]->chatToUid) && $connections[$to_uid]->chatToUid == $uid;
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$data['type'] = $online ? 1 : 0;
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$data = $logServices->save($data);
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$data = $data->toArray();
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$data['_add_time'] = $data['add_time'];
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$data['add_time'] = strtotime($data['add_time']);
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if (!$isTourist) {
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if (isset($this->service->kefuUser()[$data['uid']])) {
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/** @var StoreServiceServices $userService */
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$userService = app()->make(StoreServiceServices::class);
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$_userInfo = $userService->get(['uid' => $data['uid']], ['nickname', 'avatar']);
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} else {
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/** @var UserServices $userService */
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$userService = app()->make(UserServices::class);
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$_userInfo = $userService->getUserInfo($data['uid'], 'nickname,avatar');
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}
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$data['nickname'] = $_userInfo['nickname'];
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$data['avatar'] = $_userInfo['avatar'];
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} else {
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$avatar = sys_config('tourist_avatar');
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$_userInfo['avatar'] = $tourist_avatar ?: Arr::getArrayRandKey(is_array($avatar) ? $avatar : []);
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$_userInfo['nickname'] = '游客' . $uid;
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$data['nickname'] = $_userInfo['nickname'];
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$data['avatar'] = $_userInfo['avatar'];
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}
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//商品消息类型
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$data['productInfo'] = [];
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if ($msn_type == StoreServiceLogServices::MSN_TYPE_GOODS && $msn) {
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/** @var StoreProductServices $productServices */
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$productServices = app()->make(StoreProductServices::class);
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$productInfo = $productServices->getProductInfo((int)$msn, 'store_name,IFNULL(sales,0) + IFNULL(ficti,0) as sales,image,slider_image,price,vip_price,ot_price,stock,id');
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$data['productInfo'] = $productInfo ? $productInfo->toArray() : [];
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}
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//订单消息类型
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$data['orderInfo'] = [];
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if ($msn_type == StoreServiceLogServices::MSN_TYPE_ORDER && $msn) {
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/** @var StoreOrderServices $orderServices */
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$orderServices = app()->make(StoreOrderServices::class);
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$order = $orderServices->getUserOrderDetail($msn, $uid);
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if ($order) {
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$order = $orderServices->tidyOrder($order->toArray(), true, true);
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$order['add_time_y'] = date('Y-m-d', $order['add_time']);
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$order['add_time_h'] = date('H:i:s', $order['add_time']);
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$data['orderInfo'] = $order;
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}
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}
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//给自己回复消息
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$response->send('chat', $data);
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//用户向客服发送消息，判断当前客服是否在登录中
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/** @var StoreServiceRecordServices $serviceRecored */
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$serviceRecored = app()->make(StoreServiceRecordServices::class);
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$unMessagesCount = $logServices->getMessageNum(['uid' => $uid, 'to_uid' => $to_uid, 'type' => 0, 'is_tourist' => $isTourist ? 1 : 0]);
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//记录当前用户和他人聊天记录
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$data['recored'] = $serviceRecored->saveRecord($uid, $to_uid, $msn, $formType ?? 0, $msn_type, $unMessagesCount, $isTourist, $data['nickname'], $data['avatar']);
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//是否在线
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if ($online) {
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$response->connection($this->service->user()[$to_uid])->send('reply', $data);
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} else {
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//用户在线，可是没有和当前用户进行聊天，给当前用户发送未读条数
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if (isset($connections[$to_uid])) {
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$data['recored']['nickname'] = $_userInfo['nickname'];
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$data['recored']['avatar'] = $_userInfo['avatar'];
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$response->connection($this->service->user()[$to_uid])->send('mssage_num', [
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'uid' => $uid,
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'num' => $unMessagesCount,
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'recored' => $data['recored']
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]);
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}
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if ($isTourist) {
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return true;
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}
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//用户不在线
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/** @var WechatUserServices $wechatUserServices */
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$wechatUserServices = app()->make(WechatUserServices::class);
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$userInfo = $wechatUserServices->getOne(['uid' => $to_uid, 'user_type' => 'wechat'], 'nickname,subscribe,openid,headimgurl');
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if ($userInfo && $userInfo['subscribe'] && $userInfo['openid']) {
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$description = '您有新的消息，请注意查收！';
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if ($formType) {
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$head = '客服接待消息提醒';
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$url = sys_config('site_url') . '/kefu/mobile_chat?toUid=' . $uid . '&nickname=' . $_userInfo['nickname'];
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} else {
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$head = '客服回复消息提醒';
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$url = sys_config('site_url') . '/pages/extension/customer_list/chat?uid=' . $uid;
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}
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$message = WechatService::newsMessage($head, $description, $url, $_userInfo['avatar']);
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$userInfo = $userInfo->toArray();
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try {
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WechatService::staffService()->message($message)->to($userInfo['openid'])->send();
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} catch (\Exception $e) {
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Log::error($userInfo['nickname'] . '发送失败' . $e->getMessage());
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}
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}
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}
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if (!isset($this->service->kefuUser()[$uid])) {
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//判断是否有自动回复
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$wechatKeyServices = app()->make(WechatKeyServices::class);
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$replyId = $wechatKeyServices->value(['keys' => $msn, 'key_type' => 1], 'reply_id');
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if(!$replyId) $replyId = $wechatKeyServices->value(['keys_like' => $msn, 'key_type' => 1], 'reply_id');
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if ($replyId) {
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//查询回复内容
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$autoReplyData = app()->make(WechatReplyServices::class)->get($replyId)->toArray();
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$msgData = json_decode($autoReplyData['data'], true);
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$autoReplyMsn = $autoReplyData['type'] == 'text' ? $msgData['content'] : $msgData['src'];
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$autoReply['to_uid'] = $uid;
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$autoReply['msn_type'] = $autoReplyData['type'] == 'text' ? 1 : 3;
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$autoReply['msn'] = $autoReplyMsn;
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$autoReply['uid'] = $to_uid;
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$autoReply['add_time'] = time();
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$autoReply['is_tourist'] = 0;
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$autoReply['type'] = 1;
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$autoReply = $logServices->save($autoReply);
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$autoReply = $autoReply->toArray();
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$autoReply['_add_time'] = $autoReply['add_time'];
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$autoReply['add_time'] = strtotime($autoReply['add_time']);
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$kefuInfo = app()->make(StoreServiceServices::class)->get(['uid' => $to_uid], ['nickname', 'avatar']);
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$replyMessagesCount = $logServices->getMessageNum(['uid' => $to_uid, 'to_uid' => $uid, 'type' => 0, 'is_tourist' => $isTourist ? 1 : 0]);
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$autoReply['recored'] = $serviceRecored->saveRecord($to_uid, $uid, $autoReplyMsn, $formType ?? 0, $autoReplyData['type'] == 'text' ? 1 : 3, $replyMessagesCount, $isTourist, $kefuInfo['nickname'], $kefuInfo['avatar']);
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$response->connection($this->service->user()[$uid])->send('reply', $autoReply);
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}
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}
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}
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/**
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* 上下线
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* @param TcpConnection $connection
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* @param array $res
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* @param Response $response
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*/
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public function online(TcpConnection &$connection, array $res, Response $response)
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{
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$online = $res['data']['online'] ?? 0;
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$connections = $this->service->user();
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if (isset($connection->user->uid)) {
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$uids = $connection->user->uid;
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/** @var StoreServiceServices $service */
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$service = app()->make(StoreServiceServices::class);
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$service->update(['uid' => $uids], ['online' => $online]);
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//广播给正在和自己聊天的用户
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foreach ($connections as $uid => $conn) {
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if ($uid !== $uids && $uids == ($conn->chatToUid ?? 0)) {
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$response->connection($conn)->send('online', ['online' => $online, 'uid' => $uids]);
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}
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}
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}
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}
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/**
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* 客服转接
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* @param TcpConnection $connection
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* @param array $res
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* @param Response $response
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*/
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public function transfer(TcpConnection &$connection, array $res, Response $response)
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{
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$data = $res['data'] ?? [];
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$uid = $data['recored']['uid'] ?? 0;
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if ($uid && $this->service->user($uid)) {
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$data['recored']['online'] = 1;
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} else {
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$data['recored']['online'] = 0;
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}
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$response->send('transfer', $data);
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}
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}
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