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301 lines
8.9 KiB
301 lines
8.9 KiB
<?php
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namespace addons\shopro\library\chat;
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use addons\shopro\exception\ShoproException;
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use addons\shopro\library\chat\traits\Helper;
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use addons\shopro\library\chat\traits\Session;
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use addons\shopro\library\chat\traits\NspData;
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use addons\shopro\library\chat\provider\getter\Db;
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use addons\shopro\library\chat\provider\getter\Socket;
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use PHPSocketIO\SocketIO;
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use PHPSocketIO\Socket as PhpSocket;
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use PHPSocketIO\Nsp;
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/**
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* 客服 getter 获取各种用户类
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*/
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class Getter
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{
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/**
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* session 存储助手
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*/
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use Session;
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/**
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* helper 助手
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*/
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use Helper;
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/**
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* 在 nsp 上存储数据
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*/
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use NspData;
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/**
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* 当前 phpsocket.io 实例
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*
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* @var SocketIo
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*/
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protected $io = null;
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/**
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* 当前socket 连接
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*
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* @var PhpSocket
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*/
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protected $socket = null;
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/**
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* 当前 命名空间实例
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*
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* @var Nsp
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*/
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protected $nsp = null;
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/**
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* 数据驱动
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*
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* @var string
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*/
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protected $driver = null;
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protected $dbProvider;
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protected $socketProvider;
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public function __construct(PhpSocket $socket = null, SocketIo $io, Nsp $nsp)
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{
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$this->socket = $socket;
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$this->io = $io;
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$this->nsp = $nsp;
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}
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/**
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* 设置 getter 驱动
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*
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* @param string $driver
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* @return self
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*/
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public function driver($driver) {
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$this->driver = $driver;
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return $this;
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}
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/**
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* 通过auth id 获取 session_id
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*
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* @param string $auth_id
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* @param string $auth
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* @return string|null
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*/
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public function getSessionIdByAuth($auth_id, $auth)
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{
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$chatUser = $this->driver('db')->getChatUserByAuth($auth_id, $auth);
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return $chatUser->session_id ?? null;
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}
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/**
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* 更新客服信息，数据库和session 都更新
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*
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* @param integer $id 要更新的 客服id
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* @param array $data 要更新的数据
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* @return void
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*/
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public function updateCustomerServiceInfo($id, $data)
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{
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// 更新当前客服的所有连接，比如 last_time
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$this->driver('socket')->updateSessionsById($id, 'customer_service', ['customer_service' => $data]);
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$this->driver('db')->updateCustomerService($id, $data);
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}
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/**
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* 更新客服信息，数据库和session 都更新
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*
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* @param integer $id 要更新的 客服id
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* @param string $status 状态 online|offline|busy
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* @return void
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*/
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public function updateCustomerServiceStatus($id, $status)
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{
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$data = ['status' => $status];
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// 只更新当前连接，别的当前客服的连接不更新,比如 status
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$this->updateSessionByClientId($this->socket->id, ['customer_service' => $data]);
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// 不是 (改为离线，并且还有当前客服的其他链接在线)，则修改数据库状态
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if (!($status == 'offline' && $this->driver('socket')->isOnLineCustomerServiceById($id))) {
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$this->driver('db')->updateCustomerService($id, $data);
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}
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}
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/**
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* 更新客服忙碌杜
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*
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* @return void
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*/
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public function updateCustomerServiceBusyPercent()
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{
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// 所有客服的房间
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$roomIds = $this->nspData('room_ids');
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$roomIds = $roomIds ? : [];
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foreach ($roomIds as $room_id) {
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// 当前房间在线客服组的所有客户端
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$customer_service_room = $this->getRoomName('customer_service_room', ['room_id' => $room_id]);
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$clientIds = $this->driver('socket')->getClientIdsByRoom($customer_service_room);
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foreach ($clientIds as $client_id) {
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$customerService = $this->getSession($client_id, 'customer_service');
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if ($customerService) {
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// 客服服务的对应用户的房间名
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$customer_service_room_user = $this->getRoomName('customer_service_room_user', ['room_id' => $room_id, 'customer_service_id' => $customerService['id']]);
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$customerService['current_num'] = count($this->driver('socket')->getSessionsByRoom($customer_service_room_user, 'session_id')); // 真实用户数量，不是客户端数量
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$max_num = $customerService['max_num'] > 0 ? $customerService['max_num'] : 1; // 避免除数为 0
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$customerService['busy_percent'] = $customerService['current_num'] / $max_num;
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// 只更新当前连接，别的当前客服的连接不更新,比如 status
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$this->updateSessionByClientId($client_id, ['customer_service' => $customerService]);
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}
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}
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}
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}
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/**
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* 获取客服服务中的用户
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*
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* @param integer $room_id 房间号
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* @param integer $customer_service_id 客服 id
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* @param array $exceptIds 要排除的ids （正在服务的用户）
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* @return array
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*/
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public function getCustomersIngFormatByCustomerService($room_id, $customer_service_id)
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{
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// 获取数据库历史
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$ings = $this->driver('socket')->getCustomersIngByCustomerService($room_id, $customer_service_id);
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// 格式化数据
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$ings = $this->chatUsersFormat($room_id, $ings);
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return $ings;
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}
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/**
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* 获取等待中的用户
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*
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* @param integer $room_id 房间号
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* @param integer $customer_service_id 客服 id
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* @param array $exceptIds 要排除的ids （正在服务的用户）
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* @return array
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*/
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public function getCustomersFormatWaiting($room_id)
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{
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// 获取数据库历史
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$waitings = $this->driver('socket')->getCustomersWaiting($room_id);
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// 格式化数据
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$waitings = $this->chatUsersFormat($room_id, $waitings);
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return $waitings;
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}
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/**
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* 获取客服服务的历史用户
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*
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* @param integer $room_id 房间号
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* @param integer $customer_service_id 客服 id
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* @param array $exceptIds 要排除的ids （正在服务的用户）
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* @return array
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*/
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public function getCustomersHistoryFormatByCustomerService($room_id, $customer_service_id, $exceptIds = [])
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{
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// 获取数据库历史
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$histories = $this->driver('db')->getCustomersHistoryByCustomerService($room_id, $customer_service_id, $exceptIds = []);
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// 格式化数据
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$histories = $this->chatUsersFormat($room_id, $histories, ['select_identify' => 'customer', 'is_customer_service' => true]);
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return $histories;
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}
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/**
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* 设置最后一条消息和未读消息数
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*
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* @param string $room_id
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* @param array $chatUsers
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* @param string $select_identify 查询对象，默认客服查用户的，用户查客服的
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* @return array
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*/
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public function chatUsersFormat($room_id, $chatUsers, $params = [])
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{
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$select_identify = $params['select_identify'] ?? 'customer';
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$is_customer_service = $params['is_customer_service'] ?? false;
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$first = $params['first'] ?? false;
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foreach ($chatUsers as &$chatUser) {
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// 获取在线状态
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$status = $this->driver('socket')->isUIdOnline($chatUser['session_id'], 'customer');
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$chatUser['status'] = $status; // 在线状态
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// 最后一条消息，未读消息条数
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$chatUser['last_message'] = $this->driver('db')->getMessageLastByChatUser($room_id, $chatUser['id']);
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$chatUser['unread_num'] = $this->driver('db')->getMessageUnReadNumByChatUserAndIndentify($room_id, $chatUser['id'], $select_identify);
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// 当前的客服
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$chatUser['customer_service'] = null;
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if ($is_customer_service) { // 需要客户的客服信息，【历史用户中】
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$chatUser['customer_service'] = $this->driver('socket')->getCustomerServiceByCustomerSessionId($chatUser['session_id']); // 如果在线，并且已经接入客服，当前客服信息
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}
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}
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return $first ? current($chatUsers) : $chatUsers;
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}
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/**
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* auth 实例方法注入
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*
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* @return Db|Socket
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*/
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public function provider()
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{
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$classProt = $this->driver . 'Provider';
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if ($this->$classProt) {
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return $this->$classProt;
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}
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$class = "\\addons\\shopro\\library\\chat\\provider\\getter\\" . ucfirst($this->driver);
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if (class_exists($class)) {
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$this->$classProt = new $class($this, $this->socket, $this->io, $this->nsp);
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return $this->$classProt;
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}
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throw new ShoproException('getter 驱动不支持');
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}
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/**
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* 静态调用
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*
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* @param string $funcname
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* @param array $arguments
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* @return mixed
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*/
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public function __call($funcname, $arguments)
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{
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return $this->provider()->{$funcname}(...$arguments);
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}
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}
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